About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

PRIMARY FUNCTION
Responsible for researching Transportation shortage, Overage, Pilferage and damage receiving exceptions, determine carrier liability, and process carrier claims. Review claims reporting and identify shortage trends. Reconciles Claims database and the Claims Receivable Account to the General Ledger. Resolve Freight on Hand Notices. Ensure Transportation Service Providers are notified of shortages and damages following Target Corporation Transportation contracts.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Claims Research – Review shortage and damage receiving exceptions forwarded on by the
Accounts Payable Business Units. Determine final decision on carrier versus vendor liability by analyzing the Transportation Service Providers receiving documents, Distribution Center/Store delivery documents, carrier contracts, and damage notifications from the Distribution Centers, Stores, Target.com and Non-retail. Research systems such as: (View Receipts Reports, EPOM, Accounts Payable TAP System, Altair, Open Image, RTS, and Internet) to resolve shortage by locating misships. Provide follow-up shortage research for prepaid shipments delivered by Target Corporation’s contract carriers to resolve shortage issues. Research EDI transmittal errors and unscheduled purchase order issues. Resolve Distribution Center receiving problems and errors. Understand and stay current on Target Corporation contracts as it pertains to loss and damage.

2. Ensure Claims are filed timely and accurately – Prepare carrier claim documentation and file with carriers. Document claims information in the FOCUS database. Enter Super Target/exception claims into the FIRM system. Process checks for payment of claims.

3. Claims Collection and Resolution –Communicate with carriers on receiving acknowledgements to ensure the transportation provider has all the necessary paperwork to research the claim. Responsible for follow-up with the Transportation Service Providers and Accounts Payable to resolve open claims. Research and respond to Transportation Service Providers declinations in a timely manner. Monitor monthly open claims statement and work with Transportation Service Providers to collect payment. Create spreadsheets on a quarterly basis to aid in the resolution of claims. Participate in conference calls with Transportation Service Providers to resolve claims issues. Compile claims information for write-offs and negotiations of claims settlements. Work with the Distribution Centers, Accounts Payable, Transportation Service Providers, Stores, Non-retail accounting and Vendors to reduce denied claims and improve the information provided on problem shipments.

4. Communication – Responsible for developing a strong working relationship with the
Transportation Service Providers claims staff and reps, Vendors, Accounts Payable Business
Units, Asset Protection, Marketing and Distribution Centers, Stores, Target.com, and Non-retail partners to identify shortage trends. Prepare backup information for write-offs/negotiations. Receive and respond to E-mail questions from carriers and also from internal partners in a timely and consistent manner. Communicate problem issues with Transportation Management and Claims teammates. Partner with the merchants on how to resolve loss and damage claim
issues.

PRIMARY FUNCTION
Responsible for researching Transportation shortage, Overage, Pilferage and damage receiving exceptions, determine carrier liability, and process carrier claims. Review claims reporting and identify shortage trends. Reconciles Claims database and the Claims Receivable Account to the General Ledger. Resolve Freight on Hand Notices. Ensure Transportation Service Providers are notified of shortages and damages following Target Corporation Transportation contracts.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Claims Research – Review shortage and damage receiving exceptions forwarded on by the
Accounts Payable Business Units. Determine final decision on carrier versus vendor liability by analyzing the Transportation Service Providers receiving documents, Distribution Center/Store delivery documents, carrier contracts, and damage notifications from the Distribution Centers, Stores, Target.com and Non-retail. Research systems such as: (View Receipts Reports, EPOM, Accounts Payable TAP System, Altair, Open Image, RTS, and Internet) to resolve shortage by locating misships. Provide follow-up shortage research for prepaid shipments delivered by Target Corporation’s contract carriers to resolve shortage issues. Research EDI transmittal errors and unscheduled purchase order issues. Resolve Distribution Center receiving problems and errors. Understand and stay current on Target Corporation contracts as it pertains to loss and damage.

2. Ensure Claims are filed timely and accurately – Prepare carrier claim documentation and file with carriers. Document claims information in the FOCUS database. Enter Super Target/exception claims into the FIRM system. Process checks for payment of claims.

3. Claims Collection and Resolution –Communicate with carriers on receiving acknowledgements to ensure the transportation provider has all the necessary paperwork to research the claim. Responsible for follow-up with the Transportation Service Providers and Accounts Payable to resolve open claims. Research and respond to Transportation Service Providers declinations in a timely manner. Monitor monthly open claims statement and work with Transportation Service Providers to collect payment. Create spreadsheets on a quarterly basis to aid in the resolution of claims. Participate in conference calls with Transportation Service Providers to resolve claims issues. Compile claims information for write-offs and negotiations of claims settlements. Work with the Distribution Centers, Accounts Payable, Transportation Service Providers, Stores, Non-retail accounting and Vendors to reduce denied claims and improve the information provided on problem shipments.

4. Communication – Responsible for developing a strong working relationship with the
Transportation Service Providers claims staff and reps, Vendors, Accounts Payable Business
Units, Asset Protection, Marketing and Distribution Centers, Stores, Target.com, and Non-retail partners to identify shortage trends. Prepare backup information for write-offs/negotiations. Receive and respond to E-mail questions from carriers and also from internal partners in a timely and consistent manner. Communicate problem issues with Transportation Management and Claims teammates. Partner with the merchants on how to resolve loss and damage claim
issues.

5. Contracts – Work with Business Partner Management on interpreting the Target contract
language, and its application to loss/damage claims. Stay current on old and new contracts and convey contract language to carriers to back up carrier claims.

6. Financial Reporting – Reconcile TRCLM (Carrier Claims Focus database) and Claims
Receivable account against the General Ledger. On a weekly basis, check Focus against the
Accounts Payable system to insure all open/closed claims are posting to the AP system.

7. Resolve Freight On Hand Notices – Research and resolve the On Hand Notices for all locations.
Partner with the Transportation Service Providers to determine why the freight was not
deliverable. Work with Transportation Operations, Marketing, Distribution Centers and Stores to resolve delivery issues. Communicate with the carrier confirming the disposition of the freight and ensuring that the freight is moved timely in order to avoid additional storage charges.

8. Accounts Payable Issues - Monthly visits/conference calls/training sessions with AccountsPayable as requested. Discuss specific vendor and Transportation Service Providers shortage and damage issues. Partner with Accounts Payable/Transportation Liaison to resolve claims issues.

REPORTING/WORKING RELATIONSHIPS:
Reports to the Manager of Transport Claims.
Communicates and works directly with the Transportation Service Providers, Distribution Centers, Stores, Accounts Payable, General Accounting, Internal Audit, Inventory Control, Asset Protection, Merchants, Risk Management, Vendor Operations, Marketing, Target.com, Non-retail partners and all Target Corporation Transportation personnel.

JOB REQUIREMENTS:

• Commerce Degree
• 0 - 1 year AP experience
• Accounting and Analytical skills
• Strong interpersonal and communication skills (verbal and written)
• Problem solving and critical thinking
• Excellent business writing skills
• Strong teamwork and conflict resolution skills
• Team player
• High sense of urgency/initiative

DESIRED REQUIREMENTS:
Proficient using Excel
SAP knowledge

Previous Freight Claims experience