Product Ops Manager
About us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is
important, and you'll build relationships by being authentic and respectful.
Overview about TII:
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.
Team overview:
Fuelling the continued success of one of the world’s most beloved and recognized brands is a distinctly capable, creative and innovative Digital & Marketing organization. Target is well known for inspiring and surprising guests, and we pride ourselves on connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love. We are market experts who insist on a clear and cohesive understanding of our business objectives, guest segments and behaviors, strategies and tactics, overcoming obstacles and measuring success. Leveraging our collective assets and fostering a healthy, supportive and open team culture, we deliver a holistically gratifying experience that guests can only get at Target.
Marketing Capabilities is comprised of 3 Product Pillars – Guest Data Platform (GDP), Messaging and Content Supply Chain – which through the use of 360 degree customer data, enables relevant messaging through right channel at the right time helps personalised experience to customers that make shopping easy and fun for our guests.
Role overview:
As a Products Ops Manager, you will serve as a trusted advisor to the product portfolio by bringing data and insights about our users into conversations and ceremonies. You will leverage your prior experience to engage multiple levels of product in the creation and implementation of team routines that reflect product thinking and connection to OKRs as well as enable portfolio level intention maps that fuel collaboration across product. You will be responsible for bringing visibility to dependencies and risks across the portfolio and providing visibility of progress to our Product KPIs through metric visualization and analysis. You are accountable for collaborating across our product and operations teams to improve our core competencies around strategic planning, portfolio health, and communication.
Your core responsibilities include:
Support the portfolio-level road/intention map and the process to keep it up to date and accurate
Execute on the communication framework for our product portfolio to provide visibility to the progress and KPIs associated to the technical investment (including analyzing and preparing data to inform the strategy)
Collecting and analyzing feedback; leveraging insights to help product teams prioritize changes needed to increase adoption and end user experience
Advocating for and supporting best practices in tools, processes, documentation and communication across the product teams and with stakeholders
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
About you:
Four-year degree or equivalent experience
4+ years of Product Management/ Product Ops, and/or equivalent domain experience
Experience working in an agile environment (e.g. user stories, iterative development, scrum teams, sprints, personas)
Ability to self-organize and lead through ambiguity
Ability to communicate complex concepts in easy-to-understand terminology across Operations, Product, and Technology
Ability to influence peers and partners to find common ground, push for consistency where possible, facilitate conversations, and navigate competing interests.
Curiosity and passion for problem solving
Experience creating and delivering product tools & stakeholder materials
Useful links:
Life at Target: https://india.target.com/
Benefits: https://india.target.com/life-at-target/workplace/benefits
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