JOIN THE EVOLUTION OF DIGITAL RETAIL – ANALYST, ONBOARDING, TARGET PLUS

About us:

Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Target Plus is one such strategic business initiative offering meaningful guest experiences in light of digital profitability. We are one-of-a-kind marketplace, carefully curated and built keeping in mind guests current and changing needs, along with tapping into futuristic market trends.

The Onboarding team owns and drives critical early phase of the Partner lifecycle by project managing all onboarding activities to help Partners be successful on Target Plus platform. The team works closely with External Vendors, Integrators, Category Management, Acquisition and Item to ensure all partners added meet or exceed expectations of what it means to be a Partner selling goods on Target Plus.

The Analyst, Onboarding will help drive operational efficiencies and pipeline health improvements by coordinating and executing against process improvements, monitoring and reporting on Partner onboarding health and collaborating with key stakeholders.

His or her key responsibilities include:

Process Excellence: Execute and complete defined tasks to ensure partner is setup for success along the onboarding journey

Project Management: Build onboarding and integration project plans with Global Partners and collaborate with internal teams to successfully manage the execution of integrations, onboarding and self-guided training for new partners

Analytics and Reporting: Create dashboards and monitor Onboarding pipeline health by tracking business metrics and identifying trends and blockers. Analyze post-onboarding metrics (e.g, CSAT, productivity) to measure success and determine improvements to the onboarding journey

CFT Collaborations: Deep dive into problem areas and identify resolution of issues that may arise during the onboarding project with strong CFT collaborations. Special focus on Item set-up and item approvals as per TAT guidelines

ABOUT YOU:

• Four-year degree in related field
• 2+ years’ experience in customer success, project management, or onboarding & training
• Strong communication skills (verbal and written) with the problem-solving skills and operational excellence
• Strong knowledge on Data Analytics tools & Insights reporting to drive efficiency & SLA improvements
• Proven ability to manage details of a project such as determining milestones, highlighting status of project, managing risks, and driving resolution through personal action or accountability through others